Thu. May 30th, 2024

TLDR:

  • McDonald’s experienced a technology outage in Japan, Australia, and other countries on Friday.
  • Restaurants in Japan closed, while some in Australia resorted to using pen and paper for orders.

In a statement, McDonald’s apologized for the inconvenience caused by the technology outage, which affected online ordering and self-service kiosks in various countries. The issue was not related to a cybersecurity event and was being resolved. In Australia, some restaurants closed while others reverted to analog methods of taking orders. Customers faced difficulties using the McDonald’s app in Britain as well. The outage lasted for about two hours in some areas, with customers having to pay in cash due to the system failure. While some restaurants eventually returned to full service, the incident led to disruptions and delays across several countries.

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