Sat. May 25th, 2024
  • Key Technology, a brand under Duravant’s Food Sorting and Handling group, has launched RemoteMD® 2.0, a remote service support for its optical sorting systems.
  • The new service aims to improve equipment performance, ensure food safety and product quality, while reducing service costs and increasing equipment uptime.
  • It includes real-time monitoring, technical support, 24/7 call center support, and regular equipment status reports.
  • RemoteMD 2.0 also has the capability of diagnosing and correcting many equipment issues remotely.
  • The service can also assist with upgrades and patch installations on the sorting equipment.
  • Key Technology’s RemoteMD is compatible with its various optical sorters and automated removal systems and can be installed on new equipment or retrofitted on existing equipment.

Key Technology, a brand under Duravant’s Food Sorting and Handling group, introduced a new RemoteMD® 2.0 support service on Dec. 14 for its optical sorting systems. The service aims to enhance equipment performance, ensure food safety and product quality, increase equipment uptime and reduce service costs.

RemoteMD® 2.0 is a remote support service that allows Key Technology service technicians to connect to a sorter, enabling real-time monitoring and technical support. It also offers 24/7 call center support and regular equipment status reports.

Jack Lee, group president of Duravant’s Food Sorting and Handling Solution division, highlighted that the worldwide labor shortage has made it difficult for food processors to hire and retain technology experts. The RemoteMD service alleviates some of these challenges by taking over machine maintenance tasks, thereby enhancing the return on investment for the customer by reducing repair time and costs and the chance of product recalls.

RemoteMD provides critical information on the sorting equipment’s health and operating condition allowing them to identify possible improvements to optimize the equipment’s performance and uptime. The service can also facilitate the delivery and installation of software updates and patches.

RemoteMD reduces the need for on-site service technicians as many equipment issues can be diagnosed and repaired remotely. If an on-site technician is required, RemoteMD facilitates the identification of necessary parts prior to the technician’s visit. The remote service is available as a stand-alone service or as part of service packages.

Key Technology’s RemoteMD is currently compatible with its VERYX®, COMPASS®, OCULUS, Manta®, Optyx® and Tegra® optical sorters, as well as its ADR® and ADR EXOS® automatic removal systems. The support service can be retrofitted into existing equipment or installed on new equipment.

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