TLDR:
- McDonald’s faced a global technology outage affecting ordering systems in various countries.
- The outage was not due to a cyberattack but a glitch from a third-party provider during a routine configuration change.
McDonald’s experienced a widespread technology outage that halted ordering systems in multiple countries, including the U.K., Australia, and Japan. The issue was not a result of a cyberattack but originated from a glitch during a routine configuration change by a third-party provider. Despite reports of disruptions in locations such as Bangkok, Milan, and London, technical teams worked to restore services gradually. The outage impacted physical storefronts and digital channels, prompting frustration and amusement from patrons on social media.
While some customers expressed inconvenience at being unable to access their favorite fast food, others engaged in humorous speculation about the cause of the outage. Brian Rice, McDonald’s global chief information officer, emphasized that resolving the incident is a top priority for the company. The outage highlighted the brand’s enduring popularity as customers eagerly awaited the restoration of services.