Gartner’s top 10 strategic technology trends for 2024 highlights the impact that Artificial Intelligence (AI) is having across various industries and sectors, particularly with the emergence of ‘custobots’. Generative AI and other AI solutions play a significant role in the forecasted trends, with an urgent need identified for AI Trust, Risk, and Security Management (TRiSM) due to the democratization of access to AI solutions. By 2026, companies applying AI TRiSM controls should see an increase in the accuracy of their decision-making by eliminating up to 80% of faulty and illegitimate information.
- One of the top trends includes the democratization of Generative AI (GenAI). Because of the confluence of pre-trained models, cloud computing, and open source, GenAI has become accessible to workers worldwide.
- Another trend involves AI-augmented development which involves the use of AI technologies to help software engineers in creating, coding, and testing applications.
- AI also takes center stage in the development of intelligent applications which incorporate learned adaptation to respond autonomously and appropriately. It has been observed that these intelligent applications dynamically adapt to user preferences.
- Machine customers, also known as “custobots”, are predicted to generate trillions of dollars in revenues by 2030. These non-human economic actors can autonomously negotiate and purchase goods and services.
- Furthermore, Gartner predicts by 2027 more than 70% of enterprises will use Industry Cloud Platforms (ICPs) to accelerate business initiatives.
In addition, Gartner made several strategic IT predictions such as expecting GenAI tools to help explain legacy business applications and create apt replacements by 2027, leading to a 70% reduction in modernization costs. They also forecast that enterprise spending on battling malinformation will total over $30 billion by 2028. By 2026, Gartner expects generative AI to have substantially modified 70% of the design and development efforts for new web and mobile applications.
In conclusion, Gartner’s top strategic trends indicate that AI is expected to have significant impacts across diverse areas and sectors. Businesses need to commit to education, reskilling stakeholders, and fostering strategic partnerships to prepare for a future dominated by AI-powered products and services.